Disk to Digital Scan feature does not work

From the many reviews on here you would think someone at Walmart would see this and fix the issue. Scanned 20 movies, had a great list going but then it all just disappeared with no way to get it back. Constantly told I need to be at billing address (I am) and that my network is not working (it is). Hopefully when they fix my list will be there but right now no way to get to it and checkout. Money lost Walmart!

gprince70 about Fandango at Home, v5.1.1